These policies describe how Larva Factory currently operates the marketplace. They are not legal advice and should be reviewed by qualified counsel for the jurisdictions where Larva Factory and its users operate before being relied on in production.
Refunds on Larva Factory are reviewed by support (or issued automatically when an admin cancels a paid order). Eligibility depends on the circumstances of the order and this policy. Approved refunds never exceed the remaining paid amount.
Approved card payments are refunded to the original payment method through Stripe. Wallet-only payments, or the wallet portion of a mixed checkout, are issued as Larva Factory store credit and apply automatically on your next checkout. If the order had earned 5% cashback, that cashback is removed from your wallet. Partner group earnings on a refunded order are reversed or adjusted when a refund applies.
If a partner never accepts an order, Larva Factory may cancel and refund according to this policy. If an admin cancels a paid order, the remaining paid amount is refunded automatically — to the original card when the order was charged there, otherwise as wallet credit. If a partner cancels before the run starts, the order may be reassigned or refunded. Buyer cancellation before assignment is generally eligible for review. Buyer cancellation after assignment, after a run has started, or after completion is reviewed against what was delivered. Partial completion, incorrect service, technical outage, buyer unavailability, unmet requirements, fraud, and duplicate payment are reviewed individually.
Use the marketplace dispute process before initiating a payment dispute where legally appropriate. Chargebacks can delay or reverse partner earnings and may lead to additional review.
Open the order page and contact the partner or support. If the issue cannot be resolved, open a dispute or a refund request from that order.
FOUNDING SEASON — 40% off your first service · $5 wallet gift after your first order · then 15% still applies
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