These policies describe how Larva Factory currently operates the marketplace. They are not legal advice and should be reviewed by qualified counsel for the jurisdictions where Larva Factory and its users operate before being relied on in production.
Refunds on Larva Factory are reviewed by support. Eligibility depends on the circumstances of the order and this policy. Approved refunds never exceed the remaining paid amount.
The default is store credit in your Larva Factory wallet, which applies automatically on the next checkout. A refund to the original payment method is available when support chooses that path and the payment provider supports it. Carry group earnings on a refunded order are reversed or adjusted when a refund applies.
If a carry group never accepts an order, Larva Factory may cancel and refund. If a carry group cancels before the run starts, the order may be reassigned or refunded. Buyer cancellation before assignment is generally eligible for review. Buyer cancellation after assignment, after a run has started, or after completion is reviewed against what was delivered. Partial completion, incorrect service, technical outage, buyer unavailability, unmet requirements, fraud, and duplicate payment are reviewed individually.
Use the marketplace dispute process before initiating a payment dispute where legally appropriate. Chargebacks can delay or reverse carry group earnings and may lead to additional review.
Open the order page and contact the carry group or support. If the issue cannot be resolved, open a dispute or refund request from that order.
